INFORMATION SYSTEMS ASSISTANT

Org. Setting and Reporting

This position is located within the Field Technology Section (FTS) in the United Nations Organization Stabilization Mission in the Democratic Republic of Congo (MONUSCO) with duty stations Goma and Bunia. The Information Systems Assistants will report to the ICT Operations Officer at the location.

Responsibilities

Within delegated authority, the Information Systems Assistant will be responsible for the following duties: Applications Support: • Under direction of the supervisor, work as part of a team in the planning, specification, design, development, implementation and support of computer application systems and programs using UN established standards for IS technologies, programming languages and tools. • Assist with the monitoring and expedition of computer application systems development projects; provides input for the development of standard terms of reference; serves as part of the team related to various project implementations in the mission. • Maintain functional specifications for computer application systems, programs and procedures; assist in ongoing reviews with users and developers; liaise with users to define and specify requirements; assist with version management, data recovery and deployment to users’ offices. • Implement and maintain security controls for various applications; ensure that security controls in place are monitored and enforced; assist with the maintenance of accurate access control lists including rights and privileges. • Provide input for the preparation of various technical and user documentation for deployed computer application systems, training materials and may conduct technical presentations; assist with the drafting of correspondence and communications, including work plan revisions, as well as unit contributions for a variety of periodic reports. • Keep abreast of developments in the field; implement benchmarking procedures and provide input for final decisions on new acquisitions. Server/Data Centre Administration: • Provide the full range of technical assistance in the area of server operations and administration. • Install, configure, test and deploy server systems hardware and software, to include Local Area Network infrastructure, Operating Systems (Unix, Linux, Mac OS), Electronic mail, Lotus Notes, Citrix, Database systems, Web Development software, Firewall systems, Network Services Server systems (DNS, DHCP, NFS, CIFS/SMB, mail relay, and various security software. • Provide the administration, operation, technical support, and monitoring of server systems; undertakes complex trouble shooting of server systems. • Work with other Units within the Service to maintain optimal 24/7 operations for the server systems operations. • Provide input to identify the need for new systems or re-engineering of the existing systems. • Participate in the security incident response activities; assist in the implementation, operation and maintenance of security controls; perform regular vulnerability assessments of production systems to identify weaknesses as well as to determine the need for updating systems with fixes and patches. • Assist with the drafting of documentation and reports. Network Administration: • Assist with the implementation of network projects in accordance with Mission requirements and applicable UN policies and standards. • Assist with the review of network configuration to ensure maximum efficiency and optimal usage of resources. • Support the management of network backup and security enforcement policies. • Assist other personnel and/or contractors assigned to the Network Administration Unit. • Work as part of the team to ensure the integrity of the various internetwork connections within the missions Intra and Extranets. • Assist with the implementation of new and emerging technologies for voice, video, and data integration. • Operate and maintain the various implemented Data Security projects with emphasis in network security, monitoring, resourcing, and other UN standard technologies. • Ensure the proper administration of access control lists including rights and privileges; participate in the security incident response activities. • Participate in planning, implementing, operating and maintaining security controls; perform regular vulnerability assessments of production systems to identify weaknesses to bring to the attention of supervisors. • Participate in all network implementations. • Assist with the drafting of documentation and reports. • Perform other related duties as required. IT Service Support: • Work as part of a team of service coordination staff. • Assist with the receipt and logging of service requests in the automated request management system. • Assist with tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc. • Assist with the provision of basic training to end-users on the use of standard systems and applications. • Provide input into the eventual drafts for end-user and/or technical documentation. • Log all actions in the automated tracking system, including site survey information, steps taken to resolve problem or to complete task, problems encountered, current status, escalation status, and other related metrics. • Escalate problems/tasks to the appropriate parties in accordance with established procedure; monitors problems to resolution; detect problem patterns and consult with the supervisor to recommend solutions. • Assist with quality assurance procedures to ensure client satisfaction. • Keep abreast of developments in information systems and technology in order to make recommendations to supervisors. • Serve as a team member for various special projects within FTS. Perform other related duties as required.

Competencies

Professionalism Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations; commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. Teamwork Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise and is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings. Communications Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.

Education

High school diploma or equivalent is required.

Job – Specific Qualification

Not available.

Work Experience

A minimum of five years of progressively responsible experience in information systems analysis, database installation and management and website development, systems administration and maintenance, software applications, hardware installation and related work is required.

Languages

English and French are the working languages of the United Nations Secretariat. For the position(s) advertised, fluency in both English and French is required.

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. Applicants for positions in the General Service and related categories must be authorized to work for the United Nations in the duty station where the position is located. Eligible applicants selected from outside the duty station are responsible for any expenses in connection with their relocation to the duty station. Staff members subject to local recruitment are not eligible for allowances or benefits exclusively applicable to international recruitment.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.