Posted 3 weeks ago
Field ICT Advisor

LocationOffice in Amsterdam

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MSF is an international, independent medical humanitarian organization. We are a non-profit, self-governed worldwide movement of more than 63,000 people.      

We provide emergency medical assistance during armed conflict, natural disasters, outbreaks of deadly diseases and assist those who are excluded from healthcare. MSF delivers care based on need and when we see injustice, we speak out. We are an organization that remains impartial, knowledgeable, and effective, and this is what makes the difference between life and death.      

People are our priority. At Médecins Sans Frontières (MSF)/ Artsen zonder Grenzen , we are committed to an inclusive culture that encourages and supports the diverse voices of our employees. We encourage diverse applicants including individuals of all gender identities, ages, sexual orientations, nationalities, races, religions, beliefs, social and marital status, people with different abilities and all other diversity characteristics and how they work together.    

With immediate effect, our ICT department is looking for the following position:  

Field ICT Advisor (100%)  

  (Based in Amsterdam/Nairobi)  


A day in the life on a Field ICT Advisor 

The day of Field ICT Advisor can be anything but routine, the types of needs are as ample as the cultural diversity from the portfolio of countries you work with;  

Each country is adopting the technology we use as standard, but it doesn’t make it less fun as challenges keep popping up with adoption of these technologies and procedures in local context.  

You will dedicate part of the day to specific projects you get assigned to; for sure you will have a couple of meetings with colleagues from HQ, field or other MSF sections to align on technologies and actions we are bringing to the field.  

As an Advisor you also help with 2nd line troubleshooting, so we have a look on our ticketing tool to either receive requests or to escalate in case we need support;  

Occasionally an urgent topic will come to your desk to change your day plan, but sorting out urgent topics gives a great feeling of accomplishment and gratitude from your colleagues.  

It is not every day, but you will have field trips, those days are a bit different as you will be more focused on your mission, while the rest of the team covers parts of your workload. 

At the end of the day, you will have some time to walk around with a colleagues and get to know more about their culture.  

In the office you also get to chat with colleagues from other departments while grabbing a coffee or having lunch, it is also a way to know more about the organization and to be aware of outstanding needs. 

You will promote our vision of the future of IT amongst a multitude of stakeholders and engage in training activities for our first line support staff, training them on upcoming developments. 


Main responsibilities  

  • Provide second line ICT support to Field Operations; 

  • Support and oversee (from HQ) our ICT officers work in their local field locations through functional management; 

  • Promote and maintain a vision on field ICT services; 

  • Contribute to the development of our IT field knowledge base and improving best practices; 

  • Improve, implement and maintain process and procedures that enable increased efficiency in the field; 

  • Monitor IT services and IT infrastructure in the field and initiate improvements; 

  • Initiate/perform research and analyses of IT developments; 

  • Propose and give advice on intra-disciplinary and inter-disciplinary activities 

  • Initiate change and maintain an integral and coherent policy of field ICT while developing guidelines, protocols etc. to support it; 

  • Assist in the hiring process for Field ICT officers; 

  • Facilitate the ICT training of field ICT officers and logisticians and the development of ICT knowledge transfer material; 

  • Support ICT projects being rolled out to the field locations in terms of expertiseguidance and co-ordination; 

  • Be available for field deployment on technical, training and/or emergency assignments, potentially a few weeks at a time. 





  • Relevant partners of other MSF sections on field ICT issues to cooperate and exchange knowledge and to set international standards; 

  • Support departments and line management on field ICT issues to attune advisory activities. 


  • Institutional donors, NGO’s and IO’s on field ICT issues to represent MSF OCA. 



Candidate Profile    


  • You have a master’s or bachelor’s degree in computer science or related field; 

  • At least 5 -10 years of experience in IT support/management; 

  • Experience within MSF or another humanitarian organization will be considered an asset; 

  • Fluent in English, written and spoken; French will be considered an asset; 

  • Excellent communication skills in regards dealing with 3rd party vendors, stakeholders, management, giving trainings, updating our support tool, and remote communication; 

  • You’re an excellent team player; 

  • Exposure to working in different countries with an understanding and respect for different cultures; 

  • An ability to look at the bigger picture in terms of vision and ICT landscape; 

  • You have knowledge and experience with the following technical areas: 

  • Identity and Access Management; 

  • Active Directory; 

  • Network Administration [Fortinet]; 

  • Microsoft System Centre Configuration Manager and/or Microsoft Deployment Toolkit; 

  • Virtualization software [Hyper-V]; 

  • Automated monitoring [Zabbix] 

  • Windows Server [2019] 

  • Knowledge and experience in Mobile Devices Management [MS Intune] 

  • Knowledge and experience with power and energy systems are considered an asset. 

  • Knowledge and experience with network devices configuration, monitoring and troubleshooting are considered an asset; [certification in Fortinet] 

  • Knowledge and experience with satellite and radio equipment 



We offer   


A Dutch employment contract from October 1st, 2023, based on 40 hours per week. It is a one-year contract with a renewal option.  

A gross monthly salary in scale 6 with a current salary range between 3,393 and 4,588 euro depending on relevant work experience, based on a fulltime appointment (if based in the Netherlands).    


Other benefits include:   


  • 30 days off (based on a full  time employment)  

  • A premium free pension where MSF covers 100% of the monthly pension contribution  

  • 8% holiday allowance paid out with the salary in May  

  • Discounted daily lunch at the office  

  • Commuting allowance (terms and conditions apply) & work from home allowance  

  • An environment that fosters diversity, with colleagues from around the world representing various cultures and background  

  • Annual personal development budget  

  • L&D will support you with a variety of learning and development opportunities with internal and external trainings and courses  





If you recognize yourself in this profile, we welcome you to apply directly via our website and upload a letter of motivation + Curriculum Vitae (in English) as one combined document.     

The closing date for applications is October 2nd, 2023, at 23:59h. 

Please note the application deadline specified above may be subject to extension at MSF-Netherland’s discretion.   

Selection will involve two interview rounds. Please note that only candidates that fully meet the requirements of the position will be taken into consideration.   



If you are interested in this post and would like additional information about the recruitment procedure, the terms and conditions or the organization, please contact recruiter Masha Petrovic (  

For more information about the position, please contact Igor Shalbarov ( 

          ***No agencies please*** 

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