Head of Operations
Job Title: Head of Operations
Job Type: Regular, Full-Time
Job Location: Democratic Republic of the Congo
Reports to: Country Representative
About CRSCatholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.
The Democratic Republic of the Congo (DRC) is one of the most populous, vast and resource rich countries in sub-Saharan Africa. Decades of conflict and other challenges over the past decades have left the Congo with an 80 percent poverty rate, an annual per capita income of just over $120, and inadequate social and health services. Given its fragility and weak institutions, the country is susceptible to health crises, including recent outbreaks of Ebola, measles, cholera, and potentially COVID-19.
Catholic Relief Services (CRS) carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. CRS has operated in the DRC since 1961, successfully implementing programs in nutrition, agriculture livelihoods, emergency, water, sanitation and hygiene (WASH), health, microfinance, and peacebuilding throughout the country. CRS/DRC currently has around 180 staff operating out of 5 offices in Kinshasa, Goma (North Kivu), Kananga (Kasai Central), Mbuji Mayi (Kasai Oriental), and Kalemie (Tanganyika).
As a member of the Country Program’s (CP) Senior Management Team, you will provide leadership and management of the operational functions – Finance, Human Resources (HR), Supply Chain Management (SCM), Administration, Information and Communication Technology, Security and Field Office Operation Management – in support of the Catholic Relief Services’ (CRS) mission to serve the poor and vulnerable. You will promote stewardship of resources, ensure principled compliance, proactively manage risk, and lead operational improvements. As part of the Senior Management Team, you will proactively manage security and mitigate security risks.
Roles and Key Responsibilities:
- Contribute to the CP strategic planning and programming by providing input on needed investments in operations capacity – systems, processes, and staffing – that meet CRS’ standards, donor requirements, and local regulations and support high-quality programming. Represent CRS, as needed.
- Plan, integrate, coordinate, and monitor day-to-day operations to ensure all support services are delivered with high-quality in an efficient manner. Address issues where operations support needs to be adapted for complex programming. Oversee the piloting of new operations initiatives that require the setting of new standards and systems
- Collaborate with programming leads to ensure appropriate project expenditures in line with financial plans and proper stewardship of material sources. Anticipate, identify and address challenges that affect the proper stewardship, risk, and optimal utilization of program assets and resources (financial, human, and material).
- Effectively manage talent and supervise. Manage team dynamics and staff well-being. Provide coaching, strategically tailor individual development plans, and complete performance management for direct reports. Monitor and assess performance to ensure adequate capacity for successful support of high-quality programming. Contribute to staffing plans and recruitment process of senior staff.
- With the Country Representative oversee the preparation of annual budget plans and grant/project budgets to ensure they reflect maximum operational efficiency and budgetary compliance and mitigate risks. Set and provide technical oversight of internal processes for approving expenses, monitoring spending, and making budget adjustments in line with operational and programmatic needs and with donor requirements.
- Ensure the program is adequately staffed to meet CP needs and HR systems, policies and practices support a high-performance culture, staff development and retention. Assure quality personnel administration and a work environment that truly reflects the agency’s guiding principles.
- Oversee compliance with agency and donor requirements and local laws and regulations through periodic systems checks, review and assessment of CP’s operations policies and procedures. Act as lead contact and responder to issues that emerge from internal and external audits and provide recommendations and guidance to implement improvements.
- Create and maintain the proper conditions for learning. Establish a safe environment for the sharing of ideas, solutions, and difficulties and the capacity to detect, analyze and respond quickly to small deficiencies. Provide capacity strengthening guidance for project teams and partners, which includes cross-departmental learning.
- Provide oversight and coordination to operations management in field/project offices while ensuring adherence to policies and procedures in line with overall CP management systems
- Master’s degree in International Development, Business Administration, Finance or relevant field required.
- Minimum of 5 years work experience in a management position with progressive responsibilities. Experience with an international NGO and experience outside country of origin preferred.
- Additional experience may substitute for some education; additional education may substitute for some experience.
- Understanding of financial systems, including budgeting and budget/expense analysis experience. Knowledge of Oracle, Salesforce, or similar software highly preferred.
Required Languages – English and French
Travel – Must be willing and able to travel up to 25%.
Knowledge, Skills and Abilities
- Excellent strategic, analytical, systems thinking, and problem-solving skills, with capacity to see the big picture and ability to make sound judgment and decisions
- Strong relations management and ability to work collaboratively
- Team leadership abilities
- Ethical conduct in accordance with recognized professional and organizational codes of ethics
- Proactive, resourceful, solutions-oriented and results-oriented
- Knowledge of multiple public donors’ regulations, including USAID, highly preferred
- Staff management experience and abilities that are conducive to a learning environment
- Knowledge of procurement and office administration/management issues
- Ability to represent the agency at high levels
- Proficient in MS Office package (Excel, Word, PowerPoint, Visio), Web Conferencing Applications, and information and budget management systems
Agency-wide Competencies (for all CRS Staff)
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
- Continuous Improvement & Innovation
- Builds Relationships
- Develops Talent
- Strategic Mindset
- Accountability & Stewardship
Supervisory Responsibilities: Finance Manager, Human Resources Manager, Supply Chain Manager, ICT Manager, Security Manager, and Field/Project Office Operation Managers (currently 3)
Key Working Relationships:
Internal: Country Representative, Head of Programming, Risk and Compliance Manager, Partnership and Peacebuilding Project Manager, Deputy Regional Director for Operations, Regional Finance Officer, Regional Advisors, HQ-based liaisons.
External: Donors, government officials, INGO Forum, partner INGOs and local NGOs, Church, local attorney, and peer agencies.
***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
CRS is an Equal Opportunity Employer
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