Posted 5 months ago

IT Assistant (2 positions) Kabul

  • Organization: FAO – Food and Agriculture Organization of the United Nations
  • Location: Kabul
  • Grade: All levels – NPP – National Project Personnel – Local Contractors Agreement
  • Occupational Groups:
    • Administrative support
    • Information Technology and Computer Science
  • Closing Date: 2022-11-08

IMPORTANT NOTICE: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device

  • FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture
  • Qualified female applicants, qualified nationals of non-and under-represented Members and person with disabilities are encouraged to apply
  • Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO’s values
  • FAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination
  • All selected candidates will undergo rigorous reference and background checks
  • All applications will be treated with the strictest confidentiality

Organizational Setting

FAO Afghanistan is investing, across all 34 provinces, in resilience reinforcing actions that focus on protecting agriculture livelihoods and local ecosystems, boosting local production of nutritious foods and cash-incomes, and safeguarding critical agriculture sectoral development gains achieved over the past couple of decades through revitalizing rural markets and economy. In 2022-2023, FAO will, under the life-saving assistance Outcome (1) of the UN Transitional Engagement Framework (TEF), focus on the following four priority actions: (i) Safeguarding Wheat Seed Security, (ii) Enhancing Local Production of Nutritious Food, (iii) Livestock Protection and Dairy Sector Support, and (iv) Restoring Irrigation Structures to Boost Cash Incomes. Additionally, FAO will contribute towards resilience building activities under Outcome 2 of the TEF.

Reporting Lines

The IT Assistant will work under the overall supervision of the FAO Representative, the direct supervision of the IT Specialist and in close consultation and collaboration with the Digitalisation and Informatics Division (CSI) in the Regional Office for Asia and Pacific (RAP) and HQ.

These are National Project Personnel positions – SB3.

Technical Focus

Provision of IT support for the FAO Afghanistan operation in Kabul and all field Offices.

Tasks and responsibilities

• Provide support to the organization of office meetings, conferences, workshops and other office events;
• Receive and log requests from users relating to IT services in the Service Desk System;
• Provide orientation to New Users on the IT rules and regulations, in particular related to equipment, printers, scanners, and IT security matters;
• Provide instructions to users on existing technology and potential use (One drive for Business, Team-works, MSOffice, Intranet, Skype for Business, etc.);
• Provide first level support[1] to users and coordinate responses to/from 2nd level teams to resolve issues that cannot be resolved as first level support;
• Assist with maintaining the IT equipment (hardware, software) up-to-date and ensure the IT inventory is updated at all times in the Service Desk system and GRMS fixed assets;
• Provide hands-on assistance to users in organizing presentations and setting up audio-visual equipment;
• Help to update and manage the inventory of office assets (IT related assets only);
• Assist in the planning and procurement of IT-equipment and software, based on established equipment life cycle processes;
• Ensure security of the network by following security policies and report problems when they are detected;
• Prepare regular IT related reports for Senior Management;
• Provide guidance to all FAO Afghanistan personnel on IT related guidelines, policies, and standards;
• Perform any other duties as required.




Minimum Requirements

• University (Bachelor) degree in Computer Science, Information Technology, Information Systems, Software Engineering or a related field.
• At least three (3) years of relevant work experience in IT-related support work for large scale office operations.
• Working knowledge (level C) of English and local languages (Pashto and/or Dari).
• National of Afghanistan.

FAO Core Competencies

• Results Focus
• Teamwork
• Communication
• Building Effective Relationships
• Knowledge Sharing and Continuous Improvement

Technical/Functional Skills

• Extent and relevance of experience in online communication and collaboration tools such as Zoom and Teams;
• Extent and relevance of experience in user support (desktop hardware configuration, diagnosis and repair, and with software configuration, Microsoft Windows Operating Systems and Office software)
• Hands-on experience in Microsoft O365, systems installation and configuration;
• Strong understanding of desktop and laptop hardware set-up and configuration;
• Extent and relevance of experience in supporting information technologies and communications network within large-scale LAN and WAN environments, including extensive familiarity with basic telecommunication technologies such as telephony, IP networking and Wide Area Networks;
• Previous experience with the United Nations and/or I/NGOS, in a similar role, is an advantage;
• Able to work under pressure and work with multidisciplinary and different cultural background teams.


  • FAO does not charge a fee at any stage of the recruitment process (application, interview meeting, processing)
  • Incomplete applications will not be considered. If you need help please contact: Careers@fao.org
  • Applications received after the closing date will not be accepted
  • Please note that FAO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed at http://www.whed.net/
  • For additional employment opportunities visit the FAO employment website: http://www.fao.org/employment/home/en/
  • Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.

FAO seeks gender, geographical and linguistic diversity in its staff and international consultants in order to best serve FAO Members in all regions.



We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization’s page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.

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