This 15-minute online course explores how a feedback mechanism provides benefits for both beneficiaries and the humanitarian organizations that assist them. A sound feedback mechanism empowers people, builds trust, and facilitates communication between beneficiaries and organizations. In this course, you will learn how to plan and implement an effective feedback mechanism for your organization.

Objectives:

• Understand the purpose of a beneficiary feedback mechanism.
• Explain the planning process for designing a beneficiary feedback mechanism.
• Describe the process for designing and implementing a beneficiary feedback mechanism.
• Examine the process for recording and responding to beneficiary feedback.

This course was developed by the Cornerstone OnDemand Foundation in collaboration with Mercy Corps.